Asks is live: AI customer support that resolves
Asks is publicly available. Paste your website, get an AI agent that knows your business, and let it answer customers on every channel — with your team one honest handoff away.
Today Asks opens to everyone. Paste your website address and a few minutes later you're talking to an AI agent that knows your products, your policies, and your voice — ready to answer customers on your website, over email, and on the messaging apps they already use, with every conversation flowing into one team inbox.
We built Asks around one conviction: support AI should resolve, not deflect. That shapes everything in the product —
- Grounded answers. The agent answers from your knowledge and says so when it can't — it would rather hand off honestly than guess confidently.
- Humans stay in charge. Escalation is a first-class outcome, not a failure state: your business hours, your triggers, your team's inbox.
- Your brand, your words. From the widget's colors to the greeting to the sign-off, nothing ships in a voice you didn't choose.
The full story — what's in the box, what we believe, and where it's going — is in the launch note. Or skip the reading: start a free trial and meet your agent.
Start with what you already have
Setup is a reveal, not a form. Paste your website and Asks reads your most important pages, learns your products and policies, detects your brand, and builds the first version of your agent — then drops you straight into a live playground to talk to it. From there the knowledge base grows the way you think: articles you write, websites we keep in sync, documents you upload. Shopify stores get their catalog, policies, and live order context wired in automatically.
One agent, everywhere your customers are
The same agent answers on your website widget, a hosted chat page you can link from anywhere, email, Telegram, Slack, and Discord — with WhatsApp, Instagram, and Messenger completing the lineup. Every channel gets replies in its native shape: product cards where cards belong, buttons where buttons work, clean text where text is the medium. Answers stream in live, in the visitor's language.
A team inbox with AI in it — not instead of you
Every conversation from every channel lands in one inbox, and the inbox always knows whose turn it is. The agent escalates on your triggers and your business hours, marks what needs a human, and hands your team the full package: summary, sentiment, collected details, and what it already tried. Copilot puts the agent's knowledge behind your team's replies too — suggested drafts, rewrites, one-click summaries — always advisory, never autonomous.
Analytics that answer questions
Not “how many conversations?” but “what are they about, how do they feel, and what should we fix first?” Topics cluster themselves from real conversations, sentiment and ratings carry their reasons, and AI Insights flags anomalies before you go looking. Every answer the agent gives can cite the exact knowledge it came from.
What we believe
- Resolution over deflection. A deflected ticket is a customer you lost politely. The agent's job is the answer, not the brush-off.
- Honesty over confidence. Grounded answers, cited sources, and a clean handoff when the knowledge isn't there. No invented policies, ever.
- Your brand is not our billboard. Your colors, your greeting, your words — never machine-translated, never overwritten.
- Speed is respect. For your customers (answers in seconds, streamed live) and for you (live in minutes, not after an onboarding call).
- Trust is earned in the open. Public docs, a public status page, security features — 2FA, SSO, session control — on every plan that needs them.
See what's new in your workspace
Everything on this page is live today. Asks trains on your website and resolves customer conversations on every channel — free to try, live in minutes.