Telegram support bot
Telegram support on autopilot.
Create a bot with @BotFather, paste its token, and Asks answers your customers' Telegram messages from your website, docs, and catalog — any hour, in their language — with link buttons, product cards, and quick replies. Every chat lands in your shared inbox, where your team can take over and reply as the bot.
7-day free trial · live in ~10 minutes · no per-resolution fees
grounded · escalates when a human should take over
Your bot, connected in minutes.
A guided four-step setup: create a bot with @BotFather, paste its token, and Asks checks it and connects it — no servers, no code. Asks sets up the bot's /start and /help menu, and its name and picture stay yours. Connect several bots, one per brand or region.
Replies that feel native to Telegram.
The agent answers from your knowledge with link buttons, product photo cards, and quick-reply keyboards, plus a one-tap "Share my phone number" button when it asks for a number. Photos, voice notes (transcribed for the AI), files and PDFs, locations, and contacts all reach your inbox.
Your team behind every chat.
Every Telegram chat sits next to your website chat, email, WhatsApp, Instagram, and Messenger conversations in one shared inbox. Take over any time and your reply goes out as the bot; the inbox warns you when a customer has blocked it.
Paste a bot token from @BotFather — guided, no servers, no code
Bot link and QR code, with optional source tags to see where chats start
Direct messages — in a group, the bot points people to a private chat
AI replies on or off per bot; your team can step in on any chat
FAQ
Questions, answered.
01Is Telegram available in Asks?
Yes. Open Channels → Telegram in your dashboard, create a bot with @BotFather, and paste its token. The agent you've trained on your website and docs starts answering direct messages to your bot, and every chat lands in your shared inbox.
02Do I need my own Telegram bot?
Yes — Asks connects the bot you create in @BotFather, so customers chat with your brand's name and picture. Asks keeps the bot's /start and /help command menu and short description up to date. A bot connects to one Asks workspace at a time, and you can connect several bots.
03What can customers send, and how does the AI reply?
Text, photos, voice notes, files and PDFs, stickers, locations, and contacts all reach your inbox, and voice notes are transcribed so the AI can answer them. Replies can carry link buttons, product photo cards, and quick replies. /start and /help get your welcome message instantly, without using AI credits.
04Does it work in Telegram groups?
Not yet. The bot answers direct messages only. If someone adds it to a group, it posts a short note with a button to open a private chat instead of answering there.
05What happens when a customer needs a human on Telegram?
The conversation escalates to your shared team inbox. A teammate takes over and replies from the inbox, and the customer gets the reply from your bot in the same Telegram chat. You can also turn AI replies off for a bot and answer every chat yourself.
Paste a token. Start answering.
Connect your Telegram bot and let the agent you've trained answer every direct message — free for 7 days.
7-day free trial · no card needed · cancel anytime
