Telegram support bot
Telegram support on autopilot.
Paste a bot token and your Telegram bot becomes your best support agent — answering from your website and docs in seconds, any hour, any language, with your team's shared inbox behind it for everything that needs a person.
7-day trial · no per-resolution fees
customerIs there an API? I want to push conversations into our CRM.
asksYes — Asks has a public REST API and outbound webhooks for conversation events, so you can sync conversations into your CRM. Here's the developer documentation to get started.
How it works
From token to live in minutes.
Create a bot with @BotFather, paste the token into Asks, done. No servers to run, no webhook plumbing — the agent starts answering immediately.
Real answers, not command menus.
Customers ask in plain language and get grounded answers from your content with sources — not /commands and canned menu trees.
The same inbox as everything else.
Telegram threads sit next to your website chat, email, and WhatsApp in one shared inbox — assignment, notes, SLAs, and AI summaries included.
01How do I set up a Telegram support bot?
Create a bot with Telegram's @BotFather (one minute), paste the bot token into Asks, and train the agent on your website. Customers message your bot; the AI answers instantly and your team supervises from the shared inbox.
02Can it answer real product questions, not just FAQs?
Yes — the agent is trained on your whole website, docs, and help center, so it answers open-ended questions with sources, and says so honestly when your content doesn't cover something.
03What happens when a customer needs a human on Telegram?
The conversation escalates to your shared team inbox with an AI summary. A teammate replies from the inbox and the customer sees it in the same Telegram chat — no channel switch.
04Is Telegram support included in every plan?
Yes — Telegram, like all eight Asks channels, is included from $39/month flat with AI answers included.
7-day free trial
One token. Zero unanswered chats.
Paste your bot token and Asks takes Telegram from there — free for 7 days.