asks
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Product

How it worksAnswer, consult, close, follow throughThe suiteAgent, helpdesk, widget, and analyticsAI chatbot for your websiteThe widget, trained on your businessShared inboxOne team inbox for all 8 channelsAI help deskTicketing, SLAs, and CSAT built inAI email supportAuto-answer email from your knowledge

Industries

E-commerce & RetailSell and support on every channelHealthcare & ClinicsAnswer & book patients 24/7Hotels & TravelEvery time zone, answeredEducationEnrollment questions, answeredBeauty & SalonsBookings that fill themselvesRestaurants & F&BReservations & orders, 24/7

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The Chatbase alternative

The AI agent, plus the inbox Chatbase never built

Chatbase is a solid AI agent builder. But support doesn't end when the bot answers — someone has to handle the rest. Asks pairs a grounded AI agent with a full human inbox, live chat, and handoff in one product, at one flat price.

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The verdict

Choose Asks if you want AI answering and human support in one tool. Stay on Chatbase if you're embedding a Q&A agent into your own app and already have a helpdesk.

Side by side

Asks vs Chatbase, where it matters.

Pricing model
Asks —Flat $39 / $149 / $349 per month with AI credits included — no per-resolution or per-conversation meter
Chatbase —Free / $40 / $150 / $500 per month, credit-metered (50–15,000 credits); ~$40 per extra 1,000 credits
AI agent
Asks —Trained on your website, docs, and help center; hybrid retrieval with citations on every reply — and it escalates instead of guessing
Chatbase —Trained on your data; solid answer quality; credits meter usage
Human inbox & live chat
Asks —Full team inbox: assignment, internal notes, canned responses, tags, SLAs (Business+)
Chatbase —A young help-desk surface added in 2026; historically agent-only
AI-to-human handoff
Asks —Escalates on request, frustration, or low confidence — with an AI summary attached
Chatbase —Basic escalation; depends on external helpdesk for the human half
Shopify
Asks —Storefront app with live shopper context, catalog answers, cart + checkout links, order tracking
Chatbase —Shopify integration for product data; no storefront-context pixel
Free training data
Asks —300 knowledge base articles on Starter (1,000 Business, 3,000 Premium) — every page, file, or article you add counts as one
Chatbase —400 KB cap on the free plan; inactive free agents deleted after 14 days
01

Support is a loop, not an endpoint

An AI agent that can't hand a frustrated customer to a person with context isn't finished. Asks ships the whole loop — AI first, humans in the same thread when it matters.

02

Citations you can defend

Every Asks answer carries citations to the sources it used — and when your content doesn't support an answer, the agent says so and hands off to your team instead of improvising.

03

Pricing that doesn't meter your growth

Chatbase credits run out mid-month; Asks plans are flat and include the human inbox and seats at every tier. Need more AI volume? Upgrading a tier is priced to be the better deal, with $40-per-1,000 top-ups as a safety valve.

When Chatbase is the right call

  • You're embedding an AI agent into your own product via API and don't need an inbox.
  • You need Chatbase's specific integrations or voice features.

honest comparisons — facts verified 2026 · tell us if something drifted

FAQ

Questions, answered.

01Is Asks cheaper than Chatbase?

For the whole support stack, usually. Chatbase's $150/month Standard and Asks Business at $149/month both include 4,000 AI credits — but Asks adds a full human inbox and live chat for 25 teammates at that price, where Chatbase leaves the human half to a separate helpdesk. Top-up packs cost the same $40 per 1,000 as Chatbase — but you get the support stack around them for free.

02Can I train Asks on the same content as Chatbase?

Yes — websites by URL (crawled with a JS-rendering crawler), documents and PDFs, and articles you write in-app. Most teams are answering questions within minutes of pasting their site URL.

03Does Asks have a free plan like Chatbase?

Yes — a Free plan at $0 with no credit card that doesn't expire, with 50 AI credits in total (a one-time balance that doesn't reset monthly), 1 teammate and 50 knowledge base articles. Chatbase's free plan is tightly capped too (400 KB of training data, and inactive free agents are deleted after 14 days).

Keep comparing

Run both on 50 real questions.

The honest test: train Asks on your site tonight, replay your last 50 tickets, and compare the answers — free for 7 days.

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