Privacy policy

Information you provide

• Account information (name, email address, company name)
• Payment information (processed securely through third-party payment processors)
• Content you upload, including knowledge base articles, documents, and customer data
• Communications with our support team
• Workspace and team member information

Automatically collected information

• Usage data and analytics (how you interact with our platform)
• Device information (browser type, operating system, IP address)
• Log data (access times, pages viewed, features used)
• Cookies and similar tracking technologies (detailed in our Cookie Policy)

Customer data

As a customer support platform, we process data on behalf of our customers, including:

• Customer conversations and messages
• Support tickets and related information
• Customer contact information and preferences
• Any other data you choose to store in our platform

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Train and improve our AI Agent to better serve your customers
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

Our AI Agent learns from the content you provide, including:

• Knowledge base articles and documentation
• Website content you sync with our platform
• Historical customer conversations (to improve response quality)

Important: your data is used solely to train AI models that serve your workspace. We do not use your data to train general-purpose AI models that benefit other customers. Your data remains private to your workspace and is never shared with other customers or used to improve services for others.

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: with trusted third-party service providers who assist us in operating our platform (e.g., cloud hosting, payment processing, analytics) — each one is listed on our subprocessors page, and our Data Processing Addendum governs how they handle data
• Legal requirements: when required by law, court order, or government regulation
• Business transfers: in connection with a merger, acquisition, or sale of assets (with notice to you)
• With your consent: when you explicitly authorize us to share your information

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure infrastructure and data centers
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information:

• Access: request access to your personal information
• Correction: request correction of inaccurate or incomplete data
• Deletion: request deletion of your personal information
• Portability: request a copy of your data in a portable format
• Opt-out: unsubscribe from marketing communications
• Objection: object to certain processing activities

To exercise these rights, please contact us at privacy@asks.app. We will respond to your request within 30 days.

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, including standard contractual clauses and other mechanisms recognized by applicable data protection laws.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: