AI support without the add-on maze
Freshdesk's AI story is an order form: Freddy Copilot at $29 per agent (Pro plans and up only), Freddy AI Agent in 100-session packs after the first 500, per-agent seats underneath it all. Asks ships one product — AI agent, copilot, insights — at one flat price.
7-day trial · No per-resolution fees
Choose Asks if you want AI-first support without stacking add-ons. Stay on Freshdesk if you need its enterprise ITSM ecosystem, marketplace, and field-service modules.
Asks vs. Freshdesk
| Asks | Freshdesk | |
|---|---|---|
| Pricing model | Flat $39 / $149 / $349 per month with AI credits included — no per-resolution or per-conversation meter | $19 / $55 / $89 per agent per month, plus Freddy Copilot +$29/agent (Pro+ only), plus AI Agent session packs ($49 per 100 after the included 500) |
| Customer-facing AI | Included in every plan — trained on your full website and docs, citations on every answer | Freddy AI Agent: session-metered; stops responding when packs run out; best features gated to Pro/Enterprise |
| AI assist for the team | Suggested replies, summaries, tone rewrite — included | Freddy Copilot: $29/agent/month add-on, not available on Growth |
| Training sources | Full website crawl (JS-rendered), documents and PDFs, in-app articles — resynced as content changes | KB articles, files, and public URLs with tight caps on pages ingested |
| Cost example (5 agents, AI on) | $149/month flat (Business: 25 seats, 4,000 AI credits) | Pro $275 + Copilot $145 + session packs beyond 500 = $450–600+/month |
Competitor details from public pricing pages and docs, as of mid-2026 — verify before deciding.
One price instead of three line items
Seats + Copilot + session packs means every AI feature multiplies the bill. Asks includes the whole AI layer in the plan you pick.
The bot never runs out of sessions
Freddy AI Agent stops answering when session packs are exhausted — usually in your busiest week. Asks' plans include monthly credit allowances, with $40-per-1,000 top-ups so the agent never goes silent mid-conversation.
Trained on your site, not a snippet of it
Asks crawls your entire website with a JS-rendering crawler and re-syncs as it changes. No hand-picking ten URLs and hoping they cover it.
When Freshdesk is the better choice
- You're an enterprise that needs the broader Freshworks ecosystem — ITSM, field service, telephony — under one vendor.
- You rely on Freshdesk's marketplace apps and established integration catalog.
- You have a genuinely tiny team and the free plan covers you.
Is Asks cheaper than Freshdesk with Freddy AI?
Once AI is actually on, usually by 3–4×: five agents on Freshdesk Pro with Copilot runs $420/month before session packs. Asks Business is $149/month flat with the AI agent, copilot features, and analytics included.
What's the difference between Freddy AI Agent sessions and Asks credits?
Freddy bills interaction windows in prepaid packs — and the bot goes silent when they run out. Asks plans include monthly AI credit allowances (500–10,000 by plan), with cheap top-ups and no hard stop mid-conversation.
Can Asks handle ticketing like Freshdesk?
For SMB workflows, yes: statuses, assignment, internal notes, tags, SLA tracking, business hours, CSAT, and analytics. What Asks doesn't rebuild is Freshworks' enterprise layer — ITSM, field service, and telephony.
Try the Freshdesk alternative today
Train Asks on your website in minutes, test it in the playground, and see the difference before your trial ends.