Slack customer support
Support customers where they work.
B2B customers live in Slack — so answer them there. Asks joins your shared Slack channels and answers product and technical questions instantly from your docs, escalating to your support team's inbox when a human should own the thread.
7-day free trial · live in ~10 minutes · no per-resolution fees
grounded · escalates when a human should take over
Shared channels, actually covered.
Customer questions in shared Slack channels get instant grounded answers instead of waiting for whoever's on rotation to notice — including outside your timezone's working hours.
Your docs do the first pass.
The agent trains on your documentation and help center, cites its sources, and never bluffs an API answer — engineers respect answers with receipts.
Escalation your team controls.
When the AI steps back, the thread lands in your support inbox with a summary; the bot-loop guard and takeover states keep humans and AI from talking over each other.
B2B SaaS, developer tools, agencies with client channels
Per-workspace token — connect in minutes
24/7 first response in every shared channel
Slack threads join the same queue as email and chat
FAQ
Questions, answered.
01How does Slack customer support work with Asks?
Connect Asks to your Slack workspace and add it to the channels where customers ask questions — typically shared channels per client. The AI answers from your docs instantly; your team handles escalations from the Asks inbox.
02Will the bot answer my own team's internal messages?
You control which channels the agent listens to, and takeover states let a teammate silence it in any thread instantly — it's built for mixed human-and-AI channels.
03Is this useful for agencies?
Very — one Asks workspace can cover all your client-facing Slack channels, answering routine questions about deliverables, timelines, and how-tos from your own documented processes.
04Is Slack included in every plan?
Yes — Slack is one of the eight channels included in every plan from $39/month flat.
Every shared channel, covered.
Connect your Slack workspace and give every client channel a first responder — free for 7 days.
7-day free trial · no card needed · cancel anytime
