Slack customer support
Support customers where they work.
B2B customers live in Slack — so answer them there. Asks joins your shared Slack channels and answers product and technical questions instantly from your docs, escalating to your support team's inbox when a human should own the thread.
7-day trial · no per-resolution fees
customerDoes the webhook retry on 5xx? We saw a dropped event yesterday.
asksYes — failed webhook deliveries are retried with exponential backoff for up to 24 hours. Dropped events from yesterday can be replayed from the delivery log. Here's the doc section.
How it works
Shared channels, actually covered.
Customer questions in shared Slack channels get instant grounded answers instead of waiting for whoever's on rotation to notice — including outside your timezone's working hours.
Your docs do the first pass.
The agent trains on your documentation and help center, cites its sources, and never bluffs an API answer — engineers respect answers with receipts.
Escalation your team controls.
When the AI steps back, the thread lands in your support inbox with a summary; the bot-loop guard and takeover states keep humans and AI from talking over each other.
01How does Slack customer support work with Asks?
Connect Asks to your Slack workspace and add it to the channels where customers ask questions — typically shared channels per client. The AI answers from your docs instantly; your team handles escalations from the Asks inbox.
02Will the bot answer my own team's internal messages?
You control which channels the agent listens to, and takeover states let a teammate silence it in any thread instantly — it's built for mixed human-and-AI channels.
03Is this useful for agencies?
Very — one Asks workspace can cover all your client-facing Slack channels, answering routine questions about deliverables, timelines, and how-tos from your own documented processes.
04Is Slack included in every plan?
Yes — Slack is one of the eight channels included in every plan from $39/month flat.
7-day free trial
Every shared channel, covered.
Connect your Slack workspace and give every client channel a first responder — free for 7 days.