AI email support
Email support that answers itself.
Connect your support address and Asks answers routine email automatically — trained on your website, docs, and policies, with sources cited. What needs a human lands in a shared team inbox with an AI summary, not a pile of unread threads.
7-day trial · no per-resolution fees
customerHi — can I change the shipping address on order #8452 before it ships?
asksI've flagged this for the team since address changes need a quick human check — they'll confirm within business hours. Meanwhile: order #8452 hasn't shipped yet, so there's time to update it.
How it works
Routine email, resolved on arrival.
Shipping questions, return windows, plan details, how-tos — the AI drafts and sends grounded answers the moment email arrives, 24/7, in the customer's language.
A real inbox behind the AI.
Everything lives in one shared inbox with assignment, internal notes, tags, and SLA tracking — email threads alongside chat, WhatsApp, and every other channel.
Humans start at the finish line.
Escalated email arrives with an AI summary, the customer's history, and a suggested reply your team can edit and send — not a cold thread to reconstruct.
01How does AI email support work in Asks?
You forward your existing support address (like support@yourcompany.com) to your Asks workspace. Incoming email becomes a conversation: the AI answers what it can from your content — with citations — and escalates the rest to your team with a summary attached.
02Can I review AI replies before they're sent?
Yes. You control escalation rules per channel — run fully automatic, or route email to the inbox where the AI's suggested reply waits for a teammate to approve, edit, or rewrite.
03Does it replace my help desk?
For most small teams, yes: conversations carry statuses, assignment, internal notes, tags, and SLA tracking. Email is one channel in the same inbox as your website chat, WhatsApp, and social DMs.
04What about complex, multi-step email threads?
Long threads are exactly where the handoff matters: the AI keeps full context across the thread, and when it escalates, your teammate sees the entire history plus an AI summary — no archaeology.
05How is this different from an AI email assistant like Superhuman or Fyxer?
Those tools help you write your personal email faster. Asks is customer support infrastructure: a shared team inbox where AI actually resolves customer email end-to-end from your knowledge base, with escalation, SLAs, and analytics.
7-day free trial
Inbox zero, while you slept.
Forward your support address and let Asks answer the routine 70% — free for 7 days.