AI email support
Email support
that answers itself.
Connect your support address and Asks answers routine email the moment it arrives — trained on your website, docs, and policies, in the customer's language. What needs a human lands in the shared inbox with an AI summary and a suggested reply, not a pile of unread threads.
7-day free trial · live in ~10 minutes · no per-resolution fees
What it does
Built to finish the conversation.
Email is where support goes to queue. The agent works it like a channel, not an archive — resolving on arrival, escalating with context, and keeping every thread in the same inbox as your chat and social channels.
01 — Resolve
Answered on arrival, not after lunch.
Shipping questions, return windows, plan details, how-tos — the agent drafts and sends grounded answers the moment email arrives, 24/7. The customer who wrote at 11pm gets an answer at 11pm, with the source cited.
- Replies grounded in your content, sources cited
- Detects and answers in the customer's language
- Clean, branded formatting in every mail client
live data · real actions · your rules
02 — Escalate
Humans start at the finish line.
The emails that genuinely need judgment — refund exceptions, address changes, angry threads — arrive in the inbox with an AI summary, the customer's full history, and a suggested reply your team can edit and send. No archaeology, no cold starts.
- AI summary and history attached to every escalation
- Suggested reply waiting — edit, approve, send
- Escalation rules per channel: fully auto or review-first
live data · real actions · your rules
03 — Unify
One inbox behind every address.
Email threads live beside website chat, WhatsApp, and social DMs — same queue, same assignment, same SLAs. The customer who emailed yesterday and messages today is recognized as one person, and your team sees one story.
- Email + 7 more channels in one shared inbox
- Assignment, internal notes, tags, SLA tracking
- Customers recognized across channels
live data · real actions · your rules
FAQ
Questions, answered.
01How does AI email support work in Asks?
You forward your existing support address (like support@yourcompany.com) to your Asks workspace. Incoming email becomes a conversation: the AI answers what it can from your content — with citations — and escalates the rest to your team with a summary attached.
02Can I review AI replies before they're sent?
Yes. You control escalation rules per channel — run fully automatic, or route email to the inbox where the AI's suggested reply waits for a teammate to approve, edit, or rewrite.
03Does it replace my help desk?
For most small teams, yes: conversations carry statuses, assignment, internal notes, tags, and SLA tracking. Email is one channel in the same inbox as your website chat, WhatsApp, and social DMs.
04What about complex, multi-step email threads?
Long threads are exactly where the handoff matters: the AI keeps full context across the thread, and when it escalates, your teammate sees the entire history plus an AI summary — no archaeology.
05How is this different from an AI email assistant like Superhuman or Fyxer?
Those tools help you write your personal email faster. Asks is customer support infrastructure: a shared team inbox where AI actually resolves customer email end-to-end from your knowledge, with escalation, SLAs, and analytics.
Inbox zero, while you slept.
Forward your support address and let Asks answer the routine majority — free for 7 days.
7-day free trial · no card needed · cancel anytime
