AI email support
Email support
that answers itself.
Forward your support address to Asks and the AI agent answers customer email the moment it arrives — from your website, docs, and policies, in the customer's language, in their own email thread. Anything that needs a person goes to your team in the shared inbox, and their replies go out in that same thread.
7-day free trial · live in ~10 minutes · no per-resolution fees
What it does
Built to finish the conversation.
Forward the address customers already write to, and email works like every other Asks channel: the agent answers on arrival, in the customer's own thread, and anything that needs a person lands in the same inbox as your chat and messaging.
01 — Resolve
Answered in the thread, not after lunch.
Discount codes, return windows, how-tos — the agent answers grounded in your content the moment email arrives, 24/7, as a normal reply in the customer's own thread. It reads attached screenshots and PDFs, keeps everyone on Cc, and skips the quoted history so it answers what the customer actually wrote.
- Replies in the customer's own thread, with reply-all
- Reads attached images and PDFs
- Your display name and signature, plus an optional AI disclosure line
live data · real actions · your rules
02 — Escalate
Your team picks up in the same thread.
The emails that need judgment — refund exceptions, address changes, unhappy customers — go to your team in the shared inbox, and the agent tells the customer a teammate will reply in this thread. Your teammate answers from Asks; the customer gets it by email, in the same thread, with the teammate's name. Internal notes stay internal.
- Handover to your team in the shared inbox
- Team replies go out in the same thread, with the teammate's name
- Internal notes are never emailed
live data · real actions · your rules
03 — Run
Every address, one calm inbox.
Connect support@, orders@, and any other address — each is its own channel in the same inbox as website chat, WhatsApp, Instagram, Messenger, and Slack. The agent answers in the customer's language, and built-in safety keeps email loops out: auto-replies, out-of-office messages, and bounces are never answered, and no-reply senders, bulk mail, and senders you block reach the inbox without an AI reply.
- Several support addresses, each its own channel
- Replies in the customer's language
- Auto-replies, bounces, and bulk mail never get an AI reply
live data · real actions · your rules
FAQ
Questions, answered.
01Is AI email support available in Asks?
Yes. Connect it from Channels → Email in your dashboard: add your support address, forward it to the Asks address shown in the setup, and send a test email to verify the forward.
02How does AI email support work in Asks?
You forward your existing support address (like support@yourstore.com) to a private Asks address — one rule in Gmail, Google Workspace, Microsoft 365, Outlook, or any provider that forwards mail. Every email becomes a conversation: the AI agent answers what it can from your knowledge, in the customer's own email thread, and hands the rest to your team in the shared inbox.
03Do replies come from my own address?
Replies are sent by Asks with your display name and signature, and customer replies come straight back into the same conversation. Sending from your own domain is in early access — contact us to turn it on for your store.
04Can my team reply to email from Asks?
Yes. Handed-over emails wait in the shared inbox, and a teammate's reply goes out by email in the same thread, with their name. Internal notes are never emailed. You can also switch AI replies off for email and answer everything yourselves.
05Will the AI answer out-of-office replies or newsletters?
No. Auto-replies, out-of-office messages, bounces, and mail Asks sent itself are never answered. No-reply senders, bulk mail, and senders you block reach the inbox without an AI reply, and loop breakers stop the AI if a thread suddenly fills with replies.
06How is this different from an AI email assistant like Superhuman or Fyxer?
Those tools help you write your personal email faster. Asks is customer support infrastructure: a shared team inbox where the AI agent resolves customer conversations from your knowledge, with escalation, SLAs, and analytics — on email, chat, and messaging alike.
Inbox zero, while you slept.
Forward your support address to Asks and let the AI agent answer the next email, in its own thread.
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