asks
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How it worksAnswer, consult, close, follow throughThe suiteAgent, helpdesk, widget, and analyticsAI chatbot for your websiteThe widget, trained on your businessShared inboxOne team inbox for all 8 channelsAI help deskTicketing, SLAs, and CSAT built inAI email supportAuto-answer email from your knowledge

Industries

E-commerce & RetailSell and support on every channelHealthcare & ClinicsAnswer & book patients 24/7Hotels & TravelEvery time zone, answeredEducationEnrollment questions, answeredBeauty & SalonsBookings that fill themselvesRestaurants & F&BReservations & orders, 24/7

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The Tidio alternative

AI-first support without the quota math

Tidio is friendly SMB live chat — but its AI, Lyro, is a separately-priced add-on metered per conversation, and growth runs into the $749/month Tidio+ cliff. Asks includes the AI agent in every flat plan.

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The verdict

Choose Asks if AI should handle most of your volume and you want one predictable bill. Stay on Tidio if you mostly want human live chat with light AI and a free tier to start.

Side by side

Asks vs Tidio, where it matters.

Pricing model
Asks —Flat $39 / $149 / $349 per month with AI credits included — no per-resolution or per-conversation meter
Tidio —Free / $29 / $59 per month with conversation quotas; next stop above Growth is Tidio+ at ~$749/month
AI answering
Asks —Included in every plan (500–10,000 credits) — trained on your site, docs, and help center with citations
Tidio —Lyro sold as an add-on from ~$39/month per 50 AI conversations — cost scales with usage
Answer quality controls
Asks —Citations on every answer — and unsure answers escalate to your team, never a guess
Tidio —Lyro answers from your content; no customer-visible citations
Inbox
Asks —Assignment, notes, canned responses, tags, SLAs (Business+), business hours
Tidio —Good SMB inbox; deeper features gated by plan tier
Shopify
Asks —Live shopper context (products viewed, cart), catalog answers, checkout links, order tracking
Tidio —Solid Shopify app, popular with small stores
01

Three meters become one flat price

Tidio meters billable conversations, Lyro AI conversations, and plan tiers separately. Asks is one flat plan with AI included.

02

No $749 cliff

Outgrowing Tidio Growth means Tidio+ at ~$749/month. Asks Business is $149/month with 25 seats and 4,000 AI credits.

03

AI that shows its work

Asks answers carry citations back to your content, so you (and your customers) can see why the bot said what it said.

When Tidio is the right call

  • You mostly need human live chat and treat AI as a nice-to-have.
  • You rely on Tidio's email marketing and automation flows.

honest comparisons — facts verified 2026 · tell us if something drifted

FAQ

Questions, answered.

01Is Asks cheaper than Tidio with Lyro?

Once AI handles real volume, usually yes. Tidio Growth ($59) plus Lyro for a few hundred AI conversations a month adds up quickly, and each meter grows with your traffic. Asks Starter is $39/month flat with 500 AI credits included, and the upgrade path is a predictable $39 → $149 → $349.

02Can Asks do live chat like Tidio?

Yes — a real-time widget with a full team inbox behind it. The difference is the default: Asks answers with AI first and hands to your team when it matters, instead of humans fielding everything.

03Does Asks work on Shopify like Tidio?

Yes, and deeper: the Asks Shopify app gives the agent live storefront context — what the shopper is viewing, what's in their cart — plus catalog answers, checkout links, and order tracking.

Keep comparing

Run both on 50 real questions.

The honest test: train Asks on your site tonight, replay your last 50 tickets, and compare the answers — free for 7 days.

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