Instagram DM automation
Answer every DM. Even at 2am.
Your customers DM you where they found you. Asks connects to Instagram and answers instantly — product questions, shipping, order status — trained on your website, in the customer's language, with your team one tap away in a shared inbox.
7-day free trial · live in ~10 minutes · no per-resolution fees
grounded · escalates when a human should take over
DMs stop being a second job.
The AI handles the repetitive questions that pile up after every post and story — sizes, shipping, stock, prices — so the DM inbox stops eating your evenings.
Real answers, not autoresponders.
This isn't a keyword-triggered canned reply: the agent answers from your actual website and policies, with sources, in whatever language the customer writes.
Sales conversations reach a human.
When intent gets serious or the AI hits a limit, the thread escalates to your shared inbox with a summary — and your reply goes out from the same conversation.
DMs and story replies, 24/7
The same customer is recognized across IG, WhatsApp, and email
Respects Meta's messaging-window rules automatically
Connect your Instagram professional account in minutes
FAQ
Questions, answered.
01How do I automate Instagram DM replies?
Connect your Instagram professional account to Asks, train the agent on your website, and it starts answering DMs automatically — real grounded answers, not keyword-triggered templates. Your team supervises everything from the shared inbox.
02Is DM automation allowed by Instagram?
Yes — Asks uses Meta's official Instagram messaging API and automatically respects its messaging-window rules, including the human-agent allowances for support replies.
03Can it answer questions about products in my posts?
It answers from your website and catalog content — so if your products are on your site, the agent knows sizes, prices, materials, and shipping. For Shopify stores it also handles live order-status questions.
04How is this different from ManyChat?
ManyChat automates marketing flows you design node-by-node. Asks is support-first: no flows to build — the AI reads your business content and answers open-ended questions, escalating to a real team inbox when a human is needed.
Your DMs, on the night shift.
Connect Instagram and let Asks answer while you create — free for 7 days.
7-day free trial · no card needed · cancel anytime
