AI help desk software
The help desk that works the night shift.
Most help desks organize tickets. Asks resolves them: an AI agent trained on your business answers routine tickets around the clock, and the ones that need judgment reach your team with a summary, history, and a suggested next step.
7-day trial · no per-resolution fees
customerCan I upgrade mid-cycle, and is the difference prorated?
asksYes — you can upgrade anytime from Settings → Billing, and the difference is prorated automatically for the rest of your cycle. Your new limits apply immediately.
How it works
Deflection you can audit.
Every AI resolution shows the sources it used. Knowledge gaps get flagged so you know exactly which missing article is costing your team time.
Ticketing without the ceremony.
Statuses, assignment, internal notes, tags, SLA tracking, business hours, reopen windows, CSAT ratings — the help desk features teams actually use, none of the admin certification.
Every channel is a ticket.
Website chat, email, WhatsApp, Instagram, Messenger, Telegram, Slack, Discord — all become conversations in one queue, with the customer recognized across channels.
01What makes Asks an AI help desk rather than a chatbot?
The whole loop is included: the AI agent resolves routine volume from your content, and everything else is a real ticket — assigned, tracked against SLAs, discussed in internal notes, and rated by the customer at close. A chatbot answers; a help desk owns the outcome.
02How is Asks priced compared to Zendesk or Freshdesk?
Flat plans — $39, $149, or $349 per month — with 10 to 50 teammates and thousands of AI answers included. No per-agent seats, no metered AI resolutions, so the price doesn't climb when your AI succeeds or your team grows.
03Can it handle 'where is my order?' tickets?
Yes — for Shopify stores, the agent looks up real order status and fulfillment tracking and answers WISMO tickets end-to-end, with identity verification before revealing anything.
04How long does migration take?
There's no implementation project: paste your website and help-center URL, review what the agent learned, connect your channels, and invite the team. Most teams run Asks alongside their old help desk for a week, then switch.
05Does it report on what the AI is doing?
Yes — AI resolution rate, median first reply, CSAT split by AI vs human, trending topics, knowledge gaps, and for Shopify stores, revenue attributed to support conversations.
7-day free trial
Wake up to a shorter queue.
Train Asks on your site today and watch tonight's tickets resolve themselves — free for 7 days.