AI help desk software
The help desk that works
the night shift.
Most help desks organize tickets. Asks resolves them: an AI agent trained on your business answers routine tickets around the clock — and the ones that need judgment reach your team with a summary, the history, and a suggested next step. You wake up to a shorter queue, not a sorted one.
7-day free trial · live in ~10 minutes · no per-resolution fees
What it does
Built to finish the conversation.
A help desk should own outcomes, not taxonomy. The agent resolves what it can prove from your content, your team owns the judgment calls, and every metric of that split is on one dashboard.
01 — Resolve
Deflection you can audit.
Every AI resolution shows the sources it used, so you can trust it — and knowledge gaps get flagged, so you know exactly which missing article is costing your team time. When the agent can't support an answer from your content, it escalates instead of improvising.
- Every resolution cites the content behind it
- Knowledge gaps flagged with suggested articles
- Low confidence escalates — it never bluffs a ticket closed
live data · real actions · your rules
02 — Organize
Ticketing without the ceremony.
Statuses, assignment, internal notes, canned responses, tags, SLA tracking, business hours, reopen windows, CSAT — the help desk features teams actually use, without an admin certification to run them. Set up in an afternoon, not a quarter.
- SLAs with business-hours awareness
- Internal notes and @-style collaboration on tickets
- CSAT collected at close, split AI vs human
live data · real actions · your rules
03 — Measure
Every channel a ticket. Every ticket measured.
Chat, email, WhatsApp, Instagram, Messenger, Telegram, Slack, Discord — everything becomes a conversation in one queue, with the customer recognized across channels. Reporting shows AI resolution rate, first-reply times, CSAT, topics, and — for Shopify stores — revenue attributed to support.
- 8 channels, one queue, one customer record
- AI resolution rate and knowledge-gap reporting
- Revenue attribution for AI-assisted orders
live data · real actions · your rules
FAQ
Questions, answered.
01What makes Asks an AI help desk rather than a chatbot?
The whole loop is included: the AI agent resolves routine volume from your content, and everything else is a real ticket — assigned, tracked against SLAs, discussed in internal notes, and rated by the customer at close. A chatbot answers; a help desk owns the outcome.
02How is Asks priced compared to Zendesk or Freshdesk?
Flat plans — $39, $149, or $349 per month — with 10 to 50 teammates and thousands of AI answers included. No per-agent seats, no metered AI resolutions, so the price doesn't climb when your AI succeeds or your team grows.
03Can it handle 'where is my order?' tickets?
Yes — for Shopify stores, the agent looks up real order status and fulfillment tracking and answers WISMO tickets end-to-end, with identity verification before revealing anything.
04How long does migration take?
There's no implementation project: paste your website and help-center URL, review what the agent learned, connect your channels, and invite the team. Most teams run Asks alongside their old help desk for a week, then switch.
05Does it report on what the AI is doing?
Yes — AI resolution rate, median first reply, CSAT split by AI vs human, trending topics, knowledge gaps, and for Shopify stores, revenue attributed to support conversations.
Wake up to a shorter queue.
Train Asks on your site today and watch tonight's tickets resolve themselves — free for 7 days.
7-day free trial · no card needed · cancel anytime
