Shared team inbox
One inbox. Every channel. Zero chaos.
Eight channels, one queue: website chat, email, WhatsApp, Instagram, Messenger, Telegram, Slack, and Discord land in a single shared inbox. The AI answers first; your team sees only what actually needs them — assigned, summarized, and in context.
7-day trial · no per-resolution fees
customerescalated from whatsapp — “The discount code from your email isn't working at checkout.”
asksAI summary: Customer tried WELCOME15 on a sale item; code excludes sale items per promo terms. Suggested reply drafted — offer the working alternative or apply manually.
How it works
The inbox always knows whose turn it is.
AI answering, human takeover, and hand-back are explicit states — no two people typing over each other, no conversation silently owned by nobody.
Context follows the customer.
Customers are recognized across channels, so the WhatsApp thread knows about last week's email. Activity history, orders, ratings, and notes sit beside every conversation.
Team features without seat math.
Assignment, internal notes, canned responses, tags, SLA tracking, CSAT — with 10 to 50 teammates included in flat plans. Adding a person isn't a pricing decision.
01What is a shared inbox?
A shared inbox is one queue your whole team works from, instead of support@ sitting in someone's personal mail. Every conversation has an owner, a status, and a history — and in Asks, an AI agent that already resolved the routine ones.
02How is Asks different from Front or Missive?
Front and Missive are excellent at team email collaboration. Asks starts one step earlier: a customer-facing AI agent resolves most conversations before they need a human, across chat and messaging channels as well as email — at a flat price instead of per-seat.
03Can my team collaborate on a conversation?
Yes — assign owners, leave internal notes teammates can see (customers can't), use canned responses, tag for reporting, and track SLAs. The AI adds summaries so whoever picks it up starts current.
04Does the AI help with human replies too?
Yes — the inbox copilot drafts suggested replies from your knowledge base, summarizes long threads, and rewrites drafts in your brand tone. Your team stays in control of what's sent.
7-day free trial
Give every channel one home.
Connect your channels and invite the team — the AI takes the night shift. Free for 7 days.