Shopify support without the double meter
Gorgias charges per ticket — and its AI Agent adds ~$1.00 per resolved conversation that also consumes a ticket. Your BFCM traffic spike becomes a support-bill spike. Asks is flat-priced, with live storefront context Gorgias doesn't have.
7-day trial · No per-resolution fees
Choose Asks if you want AI to resolve most store questions at a flat price. Stay on Gorgias if your team lives on in-ticket Shopify actions like refunds and order edits.
Asks vs. Gorgias
| Asks | Gorgias | |
|---|---|---|
| Pricing model | Flat $39 / $149 / $349 per month with AI credits included — no per-resolution or per-conversation meter | Per-ticket bands ($10/50 → $900/5,000 per month) with overage fees; AI Agent ~$0.90–1.00 per resolution on top — which also consumes a ticket |
| BFCM traffic spike | Same flat price (top up credits if needed — $40 per 1,000) | 3× tickets ≈ 3× the bill, plus AI resolution fees on the same conversations |
| Storefront context | Pixel gives the agent live context: product being viewed, cart contents, pages browsed | Order and customer data in tickets; no live browsing context |
| Order questions (WISMO) | Order status and fulfillment tracking answered automatically | Handled via macros and AI with Shopify data |
| In-ticket Shopify actions | Cart building and checkout links; no in-ticket refunds/order edits yet | Deep: refunds, cancellations, order edits inside the ticket — Gorgias' real strength |
Competitor details from public pricing pages and docs, as of mid-2026 — verify before deciding. Read the full field in 7 best Gorgias alternatives for Shopify stores in 2026.
Your busiest month stops being your priciest
Per-ticket plus per-resolution means BFCM triples your support bill exactly when margins matter. Asks stays flat.
The agent sees what the shopper sees
Asks' storefront pixel means 'does this come in medium?' gets answered about the right product — no clarifying round-trips.
Pre-sales, not just tickets
Catalog answers, recommendations, and checkout links turn support chat into a sales channel, not a cost center.
When Gorgias is the better choice
- Your team processes refunds, cancellations, and order edits inside tickets all day — Gorgias' Shopify actions are genuinely the deepest.
- You need its established ecosystem of ecommerce integrations and macros.
- Your volume is low and stable enough that per-ticket pricing stays cheap.
Is Asks cheaper than Gorgias?
For stores with meaningful volume, usually by a wide margin. A store on Gorgias' ~$360/2,000-ticket band using AI Agent on 600 conversations pays the band plus ~$600 in resolution fees. Asks Business is $149/month flat.
Can Asks handle 'where is my order?' like Gorgias?
Yes — the agent looks up order status and fulfillment tracking automatically and answers in the conversation. It's one of the most common questions Asks resolves end-to-end.
What can't Asks do that Gorgias can?
In-ticket order actions: refunds, cancellations, and order edits from inside the conversation. If that's the core of your workflow, Gorgias earns its price. Asks covers answering, selling, and escalation — with custom actions available for calling your own APIs.
Try the Gorgias alternative today
Train Asks on your website in minutes, test it in the playground, and see the difference before your trial ends.