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How it worksAnswer, consult, close, follow throughThe suiteAgent, helpdesk, widget, and analyticsAI chatbot for your websiteThe widget, trained on your businessShared inboxOne team inbox for all 8 channelsAI help deskTicketing, SLAs, and CSAT built inAI email supportAuto-answer email from your knowledge

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E-commerce & RetailSell and support on every channelHealthcare & ClinicsAnswer & book patients 24/7Hotels & TravelEvery time zone, answeredEducationEnrollment questions, answeredBeauty & SalonsBookings that fill themselvesRestaurants & F&BReservations & orders, 24/7

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The Gorgias alternative

Shopify support without the double meter

Gorgias charges per ticket — and its AI Agent adds ~$1.00 per resolved conversation that also consumes a ticket. Your BFCM traffic spike becomes a support-bill spike. Asks is flat-priced, with live storefront context Gorgias doesn't have.

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The verdict

Choose Asks if you want AI to resolve most store questions at a flat price. Stay on Gorgias if your team lives on in-ticket Shopify actions like refunds and order edits.

Side by side

Asks vs Gorgias, where it matters.

Pricing model
Asks —Flat $39 / $149 / $349 per month with AI credits included — no per-resolution or per-conversation meter
Gorgias —Per-ticket bands ($10/50 → $900/5,000 per month) with overage fees; AI Agent ~$0.90–1.00 per resolution on top — which also consumes a ticket
BFCM traffic spike
Asks —Same flat price (top up credits if needed — $40 per 1,000)
Gorgias —3× tickets ≈ 3× the bill, plus AI resolution fees on the same conversations
Storefront context
Asks —Pixel gives the agent live context: product being viewed, cart contents, pages browsed
Gorgias —Order and customer data in tickets; no live browsing context
Order questions (WISMO)
Asks —Order status and fulfillment tracking answered automatically
Gorgias —Handled via macros and AI with Shopify data
In-ticket Shopify actions
Asks —Cart building and checkout links; no in-ticket refunds/order edits yet
Gorgias —Deep: refunds, cancellations, order edits inside the ticket — Gorgias' real strength
01

Your busiest month stops being your priciest

Per-ticket plus per-resolution means BFCM triples your support bill exactly when margins matter. Asks stays flat.

02

The agent sees what the shopper sees

Asks' storefront pixel means 'does this come in medium?' gets answered about the right product — no clarifying round-trips.

03

Pre-sales, not just tickets

Catalog answers, recommendations, and checkout links turn support chat into a sales channel, not a cost center.

When Gorgias is the right call

  • Your team processes refunds, cancellations, and order edits inside tickets all day — Gorgias' Shopify actions are genuinely the deepest.
  • You need its established ecosystem of ecommerce integrations and macros.
  • Your volume is low and stable enough that per-ticket pricing stays cheap.

honest comparisons — facts verified 2026 · tell us if something drifted

FAQ

Questions, answered.

01Is Asks cheaper than Gorgias?

For stores with meaningful volume, usually by a wide margin. A store on Gorgias' ~$360/2,000-ticket band using AI Agent on 600 conversations pays the band plus ~$600 in resolution fees. Asks Business is $149/month flat.

02Can Asks handle 'where is my order?' like Gorgias?

Yes — the agent looks up order status and fulfillment tracking automatically and answers in the conversation. It's one of the most common questions Asks resolves end-to-end.

03What can't Asks do that Gorgias can?

In-ticket order actions: refunds, cancellations, and order edits from inside the conversation. If that's the core of your workflow, Gorgias earns its price. Asks covers answering, selling, and escalation — with custom actions available for calling your own APIs.

Keep comparing

Run both on 50 real questions.

The honest test: train Asks on your site tonight, replay your last 50 tickets, and compare the answers — free for 7 days.

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