WhatsApp, Instagram, and Messenger are live
The Meta lineup is out of early access: connect WhatsApp Business, Instagram DMs, and Facebook Messenger — official APIs, one agent, one inbox for all three.
The three channels your customers ask for most are now live for every workspace: WhatsApp Business, Instagram, and Facebook Messenger. Each connects through Meta's official flows — Embedded Signup for WhatsApp, Business Login for Instagram and Pages — right from Channels in your dashboard, with nothing to host and no third-party middleman.
It's the same agent everywhere: conversations from all three land in the same inbox, escalate to your team the same way, and photos, voice notes, and documents flow in both directions. WhatsApp even supports coexistence mode — keep chatting from the WhatsApp Business app on your phone while Asks answers from the inbox.
WhatsApp Business: two ways in
Connect a number through Meta's official Embedded Signup — you stay on the Asks page the whole time, and Asks registers the number, subscribes webhooks, and pulls your business profile automatically. Already answering customers from the WhatsApp Business app on your phone? Coexistence mode pairs that same number by QR code — no re-registration, no giving up the app. You keep chatting from your phone, Asks answers from the inbox, and replies from either side land in the same conversation. Message templates, business profile, and number health are all managed from the channel page, and you can connect more than one number.
Instagram: your DMs, answered
Connect an Instagram professional account (Business or Creator) through Instagram's official Business Login and the agent answers your direct messages — product questions, order status, the “is this still available?” that lands at midnight. DMs only, by design: comments and mentions stay yours.
Messenger: every Page, one inbox
Sign in with your Facebook business account and pick the Pages you want answered — each becomes its own channel, so a brand with three Pages gets three clean streams into the same inbox. People who message your Page reach your agent instantly, and your team can take over any conversation the moment it needs a human.
See what's new in your workspace
Everything on this page is live today. Asks trains on your website and resolves customer conversations on every channel — free to try, live in minutes.