Improved
August 2026: identity verification, install guides and Bahasa Indonesia
Identity verification for logged-in users, install guides for every stack, a full-screen widget on phones, the dashboard in Bahasa Indonesia, and two new plans: Free and Enterprise.
The month after launch was about the basics of running Asks every day. Alongside Collect Leads and Collect Data:
- Two new plans: Free, which doesn't expire, and Enterprise, for custom limits and SAML SSO.
- Identity verification so a signed-in customer's conversations follow them across devices.
- Install guides for HTML, React, Vue, Angular, WordPress and Shopify, with live install detection.
- The dashboard in Bahasa Indonesia, and a full-screen widget on phones.
Updated Nov 4, 2026
The Free plan described below is no longer offered to new workspaces: since November 4, every workspace starts on a paid plan with the 7-day free trial. Workspaces already on Free keep it. Current plans are on Plans & billing.
Website widget
- Install guides for your stack. The Chat widget's Deploy tab has ready-made instructions for plain HTML, React, Vue, Angular, WordPress and Shopify, an Installation status card that shows when the widget is detected on your site, and a button to email the instructions to your developer.
- Identity verification for logged-in users. Pass a signed user hash and a signed-in customer's conversations follow them across devices and browsers. There's also an npm package, @asksdotapp/widget-js, with an identify() call for single-page apps.
- Full screen on phones. On screens 640px wide or narrower, the open widget fills the screen.
- A roomier window. The default window is now 400×704, with an expand button for longer conversations.
- Smoother live replies. A thinking indicator appears the moment a visitor sends a message, the reply text reveals smoothly, and quick replies stay where they are.
- Emoji in the widget's composer and in your inbox's reply box.
- No dead ends. If neither the agent nor your team can answer yet, the widget says so honestly instead of taking messages nobody will read.
AI agent and inbox
- Collect Leads and Collect Data let the agent capture contact details and the details a request needs.
- Handoff summaries on takeover. The AI's summary note is now added when a teammate takes over a conversation, not only when the agent escalates. (Business and up.)
- Assignee filter in the inbox: anyone, me, the AI agent, unassigned, or a specific teammate.
Plans and languages
- A Free plan. $0 with no card: 50 AI credits, one teammate, 50 knowledge items and every channel. It doesn't expire, and starting on it doesn't use up your 7-day trial of a paid plan.
- Enterprise. A contact-sales plan above Premium with custom limits, SAML SSO, SLA guarantees and a dedicated account manager.
- The dashboard in Bahasa Indonesia, alongside English, Spanish and Portuguese, with notification emails and alerts in Indonesian too.
- Faster loading for the dashboard and the widget.
← Newer · Sep 30, 2026September 2026: richer Meta messages, calmer follow-ups and photo searchOlder · Aug 24, 2026 →Collect Leads and Collect Data: the agent gathers what your team needs
Try it yourself
See what's new in your workspace
Everything on this page is live today. Asks trains on your website and resolves customer conversations on every channel — free to try, live in minutes.
More from the changelog
New · Nov 3, 2026Three months since launch: what we've shippedOur changelog went quiet after launch week, but the product didn't. We've published a note for each major launch from…New · Nov 2, 2026Tests: a simulated customer checks your agent after every changeDescribe a customer and the one thing your agent must get right. Another model plays that customer against your live …Improved · Oct 31, 2026October 2026: three new channels, campaigns and a refreshed widgetEmail, Slack and Telegram went live, alongside WhatsApp campaigns, Calendly booking and the MCP server. Also this mon…