Email joins the channel lineup

1. 1
   Enter your support address

   Under Channels → Email, enter the address you already use (say, support@yourcompany.com) and an optional display name, then click Connect email.
2. 2
   Copy your hidden Asks address

   Asks mints a unique ingest address for the channel. Customers never see it — it's only where your provider forwards mail.
3. 3
   Set up forwarding at your provider

   The channel page shows instructions for Gmail, Google Workspace, Microsoft 365, and other providers — one auto-forward rule to the hidden address.
4. 4
   Wait for verification

   Asks sends a probe email to your address; once your rule passes it back, the channel flips to Verified.

Every reply carries a per-conversation reply address, so customer responses thread back into the same conversation — and land in the same thread in their mail client. Beyond threading:

• Your own address— outbound mail uses Asks's sending domain by default; verify your domain on the channel's Branded Domain tab to send from your own.
• Attachments both ways — inbound files over 20 MB are skipped while the message still arrives; large outbound files go out as download links.
• Loop protection — out-of-office replies, auto-responders, and bulk mail are dropped, and hard bounces suppress the address from further sends.

The settings tab holds the rest: a master switch, an AI agent replies toggle, an auto-reply that fires only on the first email of a new conversation, and a signature appended to every outbound reply.