Replies now stream in live

Streaming isn't a widget-only trick. Replies type themselves out word by word in the website widget, the hosted chat page, the dashboard's widget preview, the AI Agent playground, and the onboarding playground — so the conversation you test in the dashboard feels exactly like the one your customers have. Widgets already embedded on your site keep working unchanged; streaming arrives without touching your install.

The typing indicator now reads “AI is thinking…”, localized in all eight widget languages. And when the agent needs a moment to consult your catalog or knowledge base, it says so instead of leaving dots bouncing: “Writing a reply…” and “Making sure everything's right…”appear in the visitor's language while the work happens. The waiting is the same kind of waiting — it just stops being a mystery.

There is a deliberate gate behind the typing effect: text streams live only when the answer doesn't assert facts that need checking. An answer that states a price, a policy, or a stock level holds until it's verified, then arrives whole. That trade is intentional — a chat message can't be unsaid, so what streams onto the screen is what stands. You get the speed on conversational turns and the certainty on factual ones.